Delivery

The ordered products are delivered to the delivery address within 2 to 5 working days. No deliveries are made on Sundays or official national holidays and those of the Canton of Geneva. The confirmation of receipt of an order may indicate an indicative deadline, but this deadline does not constitute a contractual commitment and may be modified at any time.

Delivery can be made by a partner service. The order is placed at the delivery address, as a rule in the milk box (letter box), in front of the front door, or directly to the person that the Customer has previously designated. The Customer therefore accepts that in case of absence his order is simply dropped off at the delivery address he has indicated. The Customer is required to provide exact information on the delivery address. If, failing this, eldino.ch should be unable to make the delivery due to an incorrect address provided by the Customer,

eldino.ch is entitled to cancel the order and invoice the Customer a sum flat rate of CHF 50.00 for administrative costs.

The Customer bears the risks linked to the transport of the products to the delivery address indicated. However, eldino.ch undertakes to respect the cold chain until delivery of the order to the address indicated. As soon as the delivery is made, the Customer assumes full responsibility for respecting the cold chain.

If eldino.ch or the delivery partner are unable to deliver an order confirmed by email, eldino.ch cancels the order and informs the Customer by email. The Customer is not entitled to any compensation, except for the reimbursement of the price of the products if the payment has already been made.

Standard delivery price:

  • Packages up to 2 kg: CHF 7
  • Packages from 2 to 10 kg : CHF 9,70
  • Packages from 10 to 30 Colis de 10 à 30 kg : CHF 20,50

Delivery is offered to the Customer from CHF 79 purchase per order.