Applicable law and dispute resolution

These GTCS as well as all subsequent modifications are subject to Swiss law, in particular Art. 184 ff Swiss Code of Obligations.

The Courts of the canton of Geneva are competent for any litigation in connection with the present CGV.

Data protection policy

The eldino.ch website is edited by eldino sàrl whose head office is located at 5 rue du Pont-Neuf 1227 Carouge Switzerland, registered in the Geneva Trade Register under the number CHE-304.502.035. It processes the data collected concerning you, and is responsible for the processing of personal data for any collection of data concerning you in relation to the services offered by eldino.

Customer service contact form: link to the contact form

Privacy policy and rationale

You can browse a large part of our site without providing personal data. However, to benefit from certain services or access your personal account as part of our loyalty program, we may ask you for certain personal information.

The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information that you may communicate to us through your registration on our site. The data controller is eldino sàrl.

The collection of your personal information is necessary for the execution of the contract to which you are a party by browsing this site according to our general conditions of sale and our conditions of use of the website. In addition, we will retain some of this information to comply with our legal obligations.

Regarding the use of cookies, it is based on your consent to collect your personal information.

Collection of personal information

To benefit from certain services or when you create a personal account, or even when you use / navigate on our site, you are required to communicate certain personal information to us.

This information concerns:

  • identity: surname, first name, email, postal address, telephone, date of birth and access details if necessary
  • personal life: food intolerance, purchases made on the site.
  • connection data: location data, time stamp of the first and last connection, pages viewed and duration of connection.
  • social networks such as Facebook, Linkedin, Instagram: data exchanges can take place between eldino and social networks, for example when you are connected to the Facebook social network on your computer and you consult a page on the eldino site. Similarly, if you click on the Instagram button on a page of the eldino site, Instagram will collect this information. If you do not want such exchanges, we recommend that you disconnect from social networks before consulting the eldino site.
  • Data concerning you may possibly be transmitted to us by third parties, such as your postal or electronic address, data relating to your profile, which will integrate our databases. These third parties have loyally collected your data and obtained all required consent before any transmission to eldino

We also use the techniques of cookies, pixels and other technologies (collectively "cookies") allowing us to process statistics and information on site traffic, to facilitate navigation, to improve the service for your convenience and allow us to understand the effectiveness of ads based on your interests.

Your information is nonetheless aggregated and therefore we will not be able to identify you directly.

You can oppose the registration of these cookies by configuring your browser software. For more information, you can consult the Charter relating to the use of cookies.

Purpose of the collection

The purpose of collecting personal data is:

  • Being able to offer loyal customers of the eldino brand advantages: dedicated and free services as well as discounts based on their loyalty,
  • Analyze customer data relating to purchases made,
  • Communicate with our customers (send emails ...),
  • Optimizing the user experience
  • Send to third parties for the purpose of spot checks, hosting or IT maintenance,
  • Understand the effectiveness of ads based on your interests,
  • Analyze your use of the services (in particular your online browsing and your reactions to emails), so that we can get to know you better, appreciate the value of the services offered as well as the messages we send you and offer you offers , content and services tailored to your profile; these analyzes will be carried out in compliance with the authorizations that you may have granted us, in particular in the case of the use of cookies or other tracers.
  • Analyze traffic and navigation within our different sites,
  • Communicate with future customers who have visited our site or that of one of our service providers.
  • Respond to requests and possible complaints from our customers
  • Assign a digital identifier to your data, so that we can interact with you via various digital communication media (websites and mobile applications, social networks) including to target you with targeted advertisements,
  • technical, organizational or cyber security operations related to the detection of anomalies and the securing of your data as well as our information systems from which your data is processed.

These treatments include:

  • The possibility of creating an account,
  • Managing your consents and authorizations regarding the use of your personal data, in particular for sending newsletters and commercial solicitations electronically,
  • Allow you to benefit from the services of eldino, order products and services, track your orders and their invoicing, subscribe to newsletters, etc.
  • the collection of your comments and opinions;
  • Communication management and monitoring of our exchanges, particularly in the context of possible disputes (in particular via customer service). These exchanges can be recorded for the purpose of improving the service,
  • the management of your requests related to the exercise of the rights in particular of access, rectification, and opposition, which you benefit from in application of the regulations on personal data;
  • managing the risk of fraudulent use of your data or the services to which you have access via eldino; depending on the results of the checks carried out, eldino may take any measures it deems useful for securing your data and our information systems used for the purposes of using eldino, as well as for the defense of its interests . If necessary, these measures may lead to suspension of your access to eldino and your online account
  • managing product recalls initiated by suppliers or sending various information or documents relating thereto;
  • to establish analyzes or statistics to respond to surveys or requests carried out by organizations of public interest, or by administrations, or administrative or judicial authorities (example in the event of a food risk),
  • to trace and administer the evidence that eldino must report in application of its legal or regulatory obligations or for needs related to the management of litigation (eg: the necessary evidence concerning the exercise of your rights, evidence relating to your orders)
  • the management of any litigation, in particular related to the recovery of the sums that you could owe us, and the management of payment incidents,
  • to comply with our legal or regulatory obligations applicable to the activity of eldino (eg to respond to requests from the tax administration).

Who are the recipients of the information we collect and why do we pass it on to them?

We may share your data with other entities of the eldino group or service providers in accordance with the strict application of this policy. By service providers, it can be understood inter alia: advertisers, publishers, social networks, search engines and advertising publication companies, or advertising companies acting in their own name to improve the relevance of announcements that we present.

Access to the personal data collected is strictly limited to those responsible for processing information.
Subcontractors and service providers are subject to an obligation of confidentiality and can only use the data in accordance with the contractual provisions and applicable law.

Personal information retention period

The data collected concerning you will be kept for the duration necessary for the accomplishment of the above purposes, plus the period of legal prescription. Thus, primarily, your account data (registration) will be kept for the duration of your membership. They can then be kept and processed for 3 years following your last contact, to allow us to send you commercial requests, unless you object otherwise.

The deletion of this personal data will be carried out at least once per calendar year unless:

  • You exercise your right to delete your data beforehand, under the conditions described below,
  • a longer storage period is authorized or imposed by virtue of a legal or regulatory provision.

What are your rights?

  • Right of access: you have the right to receive a copy of your data that we have.
  • Right of erasure and right of rectification: you can also request the erasure of your data as well as the rectification of any error or obsolete information. In the event that the law requires it or if we have a legitimate reason to do so, we may store certain information.
  • Right to object: you also have the right to object at any time to the processing of your personal data for marketing purposes or to the processing carried out.
  • Right to limitation: in certain cases covered by the regulations, you have the right to request the suspension of processing carried out on your data.
  • Right to portability: you have the right to the portability of your data, that is to say the right to receive the data we have in a structured, commonly used and readable format and the right to transmit this data to another controller.
  • Right to be forgotten: you have the right to define directives relating to the fate of your personal data after your death.
  • You can exercise your rights on simple written request, imperatively accompanied by a valid proof of identity including the signature of the holder, sent to the registered office of eldino sàrl or via the contact form. All requests must be clear, precise and justified.

Data transfer

Your data will never be transferred or stored outside the European Union.

security

To this end, eldino sàrl implements organizational measures to avoid any internal data leak or theft, technical measures and software updates and appropriate IT infrastructures to protect the data against any computer attack and against viruses.
Eldino ensures that its subcontractors and service providers implement all the security measures appropriate to the personal data they process. Eldino is committed to regularly analyzing and evaluating the effectiveness of these measures.

That said, it should be noted that we cannot guarantee absolute security for your personal data, insofar as the conservation of personal data and their electronic transmission involves certain risks inherent to the Internet.

Changes to this Policy

Eldino reserves the right to modify this Policy at any time, taking into account the provisions in force.

Cookie management

Definition and utility

Sorry, we love cookies too, but these are not cookies here. A cookie is a tiny data file saved on your computer, in the browser, when you consult internet pages. When you consult the eldino site, information relating to the navigation of your terminal on the site may be saved in text files called "cookies", installed on your browser. Cookies will be used to recognize your browser during the period of validity of the cookie concerned. Only the issuer of the cookie concerned is likely to read or modify the information contained therein. In other words, thanks to cookies, you don't have to re-enter or download the information every time you visit our websites. Super useful! At the same time, the cookie provides certain information aimed at providing a more user-friendly service and a better online experience by recording, among other things, user preferences, detecting errors and / or collecting data for statistical purposes. We can for example keep in memory your basket or even the lists of your already consulted products.

The cookies used by eldino do not collect personal information and cannot harm your computer, tablet or mobile phone. To allow eldino users to fully benefit from the services offered by our site (for example: product purchases, consultation, registration for the services offered), optimization of use and personalization (in particular personalization of offers and advertisements) depending on the user, eldino uses cookies.

Approval

By using this website, you accept that eldino sets cookies on your computer, tablet or mobile phone. If you wish to make full use of our website, the installation of cookies is necessary. If you wish to deactivate one of the cookies installed, you will still be able to browse the site. However, some functionality of the rite may be disabled. Most Internet browsers (e.g. Internet Explorer, Mozilla Firefox, Safari and Google Chrome) automatically activate cookies. You are free to authorize or not the cookies to reach your computer by modifying the parameters of the navigator which you use. If you do not make any changes, this means that you accept the default browser settings and consent to the use of cookies. Otherwise, you must modify your browser settings and limit or deactivate cookies.

Our use of cookies

Some Cookies are essential for the use of the site, others allow the use of the site to be optimized and the content displayed to be personalized.

eldino may use different types of cookies:

  • Technical cookies: These technical cookies are necessary for the use of the site. Without them, you would not be able to access and use certain functions of the site. Among these, we can mention, cookies which allow you to access your customer area, cookies from Eldino sessions which will temporarily save your session information (visit to the website). So you don't need to fill out the form again when you reload the page, or when you haven't filled in all the fields correctly at once, cookies allow you to recognize yourself in our elshop, to know what that there is in your basket or if you are connected. These cookies also allow us to implement security measures. Session cookies are exempt from the consent requirement.
  • Preferential cookies: These cookies make it easier for you to access our services and personalize your navigation on our site (the display of products that you have previously purchased, for example). It is then a question of memorizing the display preferences of your browser (language used, display settings, operating system used, etc.) and of adapting the presentation of the site during your visits, according to the materials and software for viewing or reading that your terminal contains and which are used for navigation on the site.
  • Statistical cookies: These cookies allow us to establish traffic statistics, analyze your use of the site and monitor the performance of our site in order to improve its operation. We use this information to improve our website. Without these cookies, we are missing your data. We cannot see how you are using our elshop and you will have to wait even longer to see improvements. With these cookies, we measure how you use eldino and our elshop and how you found us. They also allow us to see where you click on the site, and which part of the site you are viewing. We can better understand how our users use our site and therefore make ergonomic improvements to it.
  • Social network and sharing cookies: Cookies may be placed by third-party social networks from eldino, in particular when you share one of our pages on a social network. Social networks are also likely to identify you through the buttons or modules on our site even if you have not used them while browsing. In fact, the social network can follow your navigation just because your session is open when you browse the site. If you want to avoid these cookies, we recommend that you log out of all social networks before visiting our site (or use private browsing), otherwise, tracking is automatic.

Block cookies

If you do not wish to receive any cookies, you can adjust the settings of your Internet browser to completely block the use of cookies. Certain functionalities are then deactivated, such as online ordering. Refusal to install or delete cookies may result in degraded use of the Site. You can always consult the site for information on our promotions and our products. The consequences can in no way be considered to be due to eldino.

If you do not know the type and version of browser you use to access the Internet, click on the “Help” icon (in the form of a question mark) at the top of your browser window, then select “To in relation to ". The relevant information you need will then appear on the screen.

Internet Explorer
Click on the "Tools" option at the top of your browser window and select "Internet Options", then click on the "Confidentiality" tab. If your level of Confidentiality is set to “Medium” or a lower level, this will allow you to activate cookies on your browser. Parameters set to a level higher than "Medium" will deactivate cookies.

Google Chrome
Click on the key icon in the upper right corner of your browser window and select "Settings". Click on "Show advanced settings" at the bottom of the window and locate the "Confidentiality" section. Click on "Content settings", then select "Allow the storage of local data" in the "Cookies" section at the top of the window to activate cookies. To deactivate cookies, check the options "Prohibit all sites from storing data", "Block cookies and data from third-party sites" and "Keep local data only until I leave my browsing session "

Mozilla Firefox
Click on "Tools" at the top of your browser window and select "Options". Then, select the “Privacy” icon located at the top of the window that is displayed as an overlay. Check the "Accept cookies" option to activate cookies. If you want to disable cookies, uncheck this box.

Safari
Click on the gear icon in the upper right corner of your browser window and select "Preferences". Click on the “Confidentiality” icon located at the top of the window which is displayed as an overlay. Check the option "Block cookies from third parties and advertisers". If you want to completely disable cookies, check the "Never" box.

How to delete the history of cookies?

Here are some explanations to delete the history of cookies yourself from your browser:

Google Chrome
Click on the 3 points, top right. Click History> History> Clear browsing data. In the menu "Clear navigation data", at the top, in "period" you can choose the period you want to delete. Below, indicate which items you want to delete. Choose at least "Cookies and other site data". Click on "delete data".

Safari
Open Safari and go to Safari> Preferences> Privacy> Manage website data and delete the links you want or click on "Delete all"

Mozilla Firefox
Click on the 3 menu lines, at the top right, click on Preferences> Privacy and security> "Cookies and site data" section> Manage data> delete the links you want or click on "Delete all"> save changes

Internet Explorer
Click on the wheel in the upper right> Security> Delete browsing history> select "Cookies and website data" and click on "delete".

This procedure will not prevent the display of advertisements on the websites that the Client visits. It will only block technologies that allow ads to be tailored to their interests.

It is also possible to navigate in private browsing (incognito) which avoids keeping all previous cookies active.